To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase. We will ship to PO Boxes via USPS. Other carrier options are available, and we reserve the right to change carriers at any time. Shipping fees are non-refundable. If you refuse any shipments from AS IS Merch, you will be held responsible for the original shipping charges.
Shipping Method $OVER 75 UNDER $75
(US) 5-7 Business days FREE $5.50
Estimated number of business days it takes until you will receive your order after placing it on the website. Business days do not include Saturdays, Sundays, or US holidays. This time does not include processing and in-transit time for your order.
(Canada) 7-10 Business days FREE $8
All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on several factors, standard domestic orders may take up to 4 business days (excluding Saturdays, Sundays, and Holidays) to process. After your payment is authorized and verified, Standard orders can still take up to 4 business days to process. This is just an estimate and doesn't include weekends or holidays.
If your package is lost or missing, you must contact us within 30 days of the delivery date to be eligible for a store credit or reship. Fashion Nova does not guarantee responsibility for packages that have been reported as “Delivered” by the carrier and will review on a case by case basis.
OUT OF STOCK
If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.
RESERVED RIGHTS REGARDING SHIPPING
While we will make every effort to accommodate your shipping and billing preferences, in order to protect YOU, AS IS Merch reserves the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a shipping address provided.
Additionally, AS IS Merch reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:
An irregular or excessive returns history indicative of “wardrobing;”
An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
Potential fraudulent or criminal activity
. Similarly, AS IS Merch reserves the right to limit, refuse, and/or reject returns (both in-store and online) to any customer or entity, due to similar actions as noted above.